Tumi - FREE GROUND SHIPPING ON ALL ORDERS!

History - Tumi was created in 1975 and opened it's first store in Santa Monica, CA in 1997.  It's one of the world's leading brand in luxury travel, business, and lifestyle accessory products.  Tumi regularly introduces new collections to fit the needs of the ever evolving traveling and business worlds.  They are committed to performance, organization, and modern design for every product created.  Elevating its standards, the Luxe Townhouse collection of luggage, business, and travel bags, the Alpha collection of updated Tumi classics, beautifully crafted women's handbags and accessories for men and women, represent the forward thinking manner of the brand. Utilizing the finest materials, and skilled production, Tumi embodies premium quality and design.

Tumi Tracer - Tumi Tracer Product Recovery Program Tracer is an exclusive, complimentary program that helps reunite Tumi customers with their lost or stolen items including luggage and business cases. Since its introduction in 1999, Tumi Tracer has helped thousands of our customers reclaim their valuable Tumi products. 

The core of the Tumi Tracer program is a unique 20-digit individual product number printed on a special metal plate that is permanently affixed to Tumi products. That number, along with the owner contact information, will be entered into our Tracer database when you register your bag. 

When a lost or stolen Tumi Tracer item is found, the finder can call the free, worldwide collect Tumi Tracer hotline number (732.748.8864) that is also printed on the metal plate. Once a Tracer number is reported, Tumi will notify the customer and provide information on how the item can be recovered.

Please go directly to the Tumi Website to register your new Tumi Luggage today!

First Year of Ownership: Worry Free
With limited exceptions, if your Tumi product is damaged during the first twelve (12) months you own it - including damage caused by wear and tear, airlines, or other transit damage - Tumi will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Years Two through Five: You're Covered for Defects
From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Your only responsibility is to ship your bag to us for repair, postage paid, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal processing fee. Many repairs can actually be handled right in the store, in which event a processing fee may be charged. If your bag does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. In those cases where our warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved.

For wallets, handbags, and accessories we offer the two year warranty: You're covered for defects.  Please see above paragraph for what that entails.

Proof of Purchase